"No-shows/No-Calls" $25 fee


This behavior inconvenience those individuals who need access to medical care in a timely manner. In an effort to reduce the number of such occurrences, we will Ube collecting $25 cancellation fee if you choose to schedule another appointment.  (Our office will not send you a bill, the non-refundable $25 appointment cancellation fee must be paid prior to attempt to reschedule)


Cancellation < 72 hours $25 fee


During the time of social distancing, each doctor's visit slot is a precious commodity for the patient and the physician.  Statistically, unless it's an emergency, patient usually need about a week to plan out their work/family schedule to come to the doctor's office.  Most of time, it is hard schedule another patient if you cancel <72 hours.  If you do cancel <72 hours, our office will be collecting $25 cancellation fee if you choose to schedule another appointment  (Our office will not send you a bill, the non-refundable $25 appointment cancellation fee must be paid prior to attempt to reschedule)


Late

Please call to clarify.  All late arrival are cancelled.


Virtual Appointments


Please see the E-Visits contract that you signed on the Web-Portal.



Walk-In's


Absolutely NO WALK-INs during the Public order.


The following Medical Appointment Policy is designed ONLY in the interest of being able to replace another patient in your cancelled spot. 

​Cancellation Policy - PLEASE CANCEL > 72 HOURS

The major complaints with any medical office is that the wait time is too long. 


Our office policy of NO DOUBLE-BOOKING appointments is our attempt to minimize the wait time. 

You are the only person in your time slot.  


This does not mean you won't have to wait.  Each individual need is different.  And, Dr. Lisa Chang strives to solve your issues as efficiently as possible without multiple visits.  And when it's your consultation time, you will have the comfort of knowing that appropriate time will be spent with you without being rushed.   


Our office and every patient thank you for being patient. 


Our office and Dr. Lisa Chang appreciate and respect every single person who is on time.